Privacy Policy

The General Data Protection Act that came into force on May 25th 2018 and in compliance with this, I need to let you know what personal information I collect from you, if you are, or were to become a client, as well as how I store, hold, process and destroy any personal data. Rebecca Rogers Counselling is registered with The Information Commissioner's Office (ICO), reference ZA889124.

As a client, when you attend an initial consultation with me, we begin by setting a working agreement that explains my commitment to client confidentiality and data protection, as well as when confidentiality may be breached. You will need to sign this agreement before we commence therapy.

I will collect personal details from you, as listed below:

Name (in the case of under 18’s I will also take a parent or guardian's name)

Date of birth


Contact number (for under 18’s I will take a parent or guardian's contact number too)

Email address

Contact details for an emergency contact for use if something were to happen to you on my premises

Contact details for your GP, for use with your permission

Details of any relevant mental or physical health issues and medication

Storage and Deletion of Personal Details

The above personal details are stored in a locked filing cabinet, and are accessed only by myself.

Case notes (brief summaries of counselling sessions) are also stored in a locked filing cabinet, accessed only by myself. On case notes, you are identified as a number or letter so that your anonymity is preserved.

I keep a paper diary to manage my appointments, and you will be referred to within this by initials only. This diary is stored separately from your personal details and case notes.

I use a mobile phone for the receipt of client phone calls and text messages. I do not hold your number in my contacts under your name, and my phone is password protected.

I use a password protected account for receipt of client emails. This email account is separate from my personal email account.

My website does not hold on to any of your personal information.

I will keep your personal details for one month after counselling has ended in case we have any outstanding administrative issues, or you choose to return. They are then shredded.

Your case notes (summaries of sessions) are kept for 7 years in line with British Association for Counselling and Psychotherapy (BACP) recommendations. They are then shredded.

Any text messages (sent and received) and any emails (sent and received) will also be deleted one month (or earlier) after counselling has ended.

Sharing of Personal Details

Supervision: In line with the requirements of my professional body, the British Association for Counselling and Psychotherapy, my work is regularly supervised by a qualified supervisor. Their role is to ensure that I work ethically and professionally. You are referred to by your first name only in supervision, and conversations between my supervisor and me are confidential.

Therapeutic Will: I have appointed a Therapeutic Executor to attend to my clients in the event of my demise. This Executor is a qualified therapist who is also a member of the British Association for Counselling and Psychotherapy, and therefore committed to client confidentiality. Her name is Helen Terry and she would contact you to let you know of my demise, and to offer you support where appropriate. Helen is also responsible for the shredding of all case notes and personal details in this event.

Exceptions to Confidentiality: If I have reason to believe that you or someone else is at risk of serious harm, I will break confidentiality. I would endeavour to discuss this breach with you first, so that we can come to an agreement about who needs to be informed. However, if an agreement is not reached and I still believe that you or someone else is at risk, I will discuss the situation with my supervisor and decide how to proceed. Where a threat of terrorism, money laundering or drug trafficking is disclosed, I am obliged by law to inform the authorities.

Your Rights

In accordance with GDPR, you have the following rights:

To be informed of the information that I store about you

To ask to see the information that I hold about you (I am legally obliged to respond to any request from a client to see their personal data within 30 days)

To ask that I rectify any information that you deem inaccurate, unnecessary, or incomplete (if I need to keep a record to comply with legal requirements than I may decline this request)

If you have any questions about any aspect of this privacy policy, please contact me below.

Get in touch

You are very welcome to contact me if you have any questions about how counselling works, or would like to arrange an initial assessment appointment. This enables us to discuss the reasons you are thinking of coming to counselling, if it could be useful for you and if I am the right therapist to help.

You can also get in touch on 07305 994 014 if you would prefer to speak to me, or send me a message. I am happy to discuss any queries or questions you may have. I aim to respond to all enquiries within 24 hours Monday to Friday where possible. Click here to view my Privacy Policy.

“I was nervous about starting counselling and a little scared at what I might find myself saying! Jane was a supportive and understanding guide through therapy, and her trust and solidarity were very important. I would recommend her highly as a counsellor.”

Richard, Online Counselling

“Jane is a very warm and understanding counsellor. She helped me explore different aspects of my life and relationships without hurry, and let me take things at a pace I was comfortable with. I am so grateful for our work together, and for having her as a guide.”

Doug, Bristol

“The opportunity to express myself and explore my thoughts and feelings in a safe space was so valuable. It helped me better understand the place I was at emotionally, and to make a clear decision to move on from there.”

Louise, Clevedon

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